Wednesday, April 7, 2010

I'll top the bill...


I love my job. I love the people I work with. But sometimes, it's the guests that piss me off.

For example, all three of the main rides in Area 4 have had problems in the past week, and they were all shut down at the same time on Saturday (I believe). On Facebook, Busch apologized for the rides being down, and extended their operation by a half hour to allow guests the chance to ride those rides for an extra amount of time. Yet people are posting stuff like, "OMG, the rides are broken. They're not safe. Blah blah blah." But it's not true. Yes, we were having minor problems with the rides and yes, it's inconvenient that it's happened all at once, but it certainly doesn't mean that our rides are unsafe. They're inspected every morning for safety, and if something's not right, maintanence works to get the ride to the high standards we try to uphold every day. We understand that it's frustrating that guests pay a decent amount of money to enter the park and some of our rides are down, but it's not like we're just standing around doing nothing. We try to get things fixed as quickly and safely as possible. We try to suggest other rides and shows to check out while the ride is down. And a good team member knows exactly who to get a hold of to find out if the ride is back up. All we ask is that the guests are understanding and helpful when we're dealing with a shut down. Please don't demand a supervisor when we're shut down because we have much more important things to deal with, such as maybe a ride escort. Don't yell at the team members because they're trying to communicate with you all the information they know. Sometimes we don't know much about what's going on or how long the ride will be down, but we're honest with you.

As for Busch taking out Wolf, it was done for very good reasons. The ride was old, and it experienced much different forces than Loch Ness because it was a completely suspended roller coaster, causing it to have a significantly shorter life span than it's older counterpart. Busch won't be bringing it back just because a bunch of know-nothings say so, but something better will be going there instead.

I guess what I'm trying to say is that I really wish people would just be more understanding when something goes wrong or the part decides that something has to be changed. Sometimes it's for safety, sometimes it's for the bettering of the park. But either way, it's for a good reason.

No comments:

Post a Comment